FREE SHIPPING

Shipping & Returns

  1. Shipping Fee & Time

Free shipping worldwide all order, no minimum purchase requirement (Yes, you read that right! You can enjoy the convenience of having your favourite products delivered to your doorstep without any shipping charges).

Shipping to the United States and Canada:

Order placed before 4pm (PT) will be dispatched the same day excepts weekends or public holidays. Shipping and delivery is an additional 3-7 days.

Shipping to the rest of the world:

Order placed before 4pm (PT) will be dispatched the next day excepts weekends or public holidays. Shipping and delivery is an additional 14-30 days. 

Please allow up to 2 working days for processing your order. When your package is shipped, we will email you including a link and a tracking number so you can see the progress of your package.

During a sale event, shipping may be delayed due to the high volume of orders. We will process order ASAP, however if there is a significant delay, we will contact you through email. 

  1. Tracking Number

Once your order ships, we will email you including tracking number individually. Please allow 48 hours for the tracking update. If your tracking has no update over 3 working days, please contact us at contact@sentelbeauty.com, we are here to help.

  1. Delivery Address

A correct and complete delivery address is essential. Otherwise, your parcel may experience a delay or a lost, which we are not responsible for due to the incorrect information provided by you (our customers).

We are unable to change the address once your package is already shipped out. If a package is returned to us due to an incorrect or incomplete address, we will contact you for a correction, and the package will be re-shipped at an additional shipping fee. 

  1. Order Cancellation

We accept order cancellation before the product is shipped. If the order is cancelled, you will get full refund. We cannot cancel the order if the product is already shipped out. 

  1. Order Modification

We don't offer order emendation after the order has been placed. If you want to change the item(s) of your order, please contact us in time to cancel the original order and replace it with a new one.